operations

If there is one thing I wish I had started doing earlier, it’s asking clients for reviews. Some things that held me back included contemplating questions like, what if they weren’t happy? Or what if they felt I was bugging them? Since I’ve made asking for reviews part of my process, I can say it’s…

One of the biggest challenges for any web designer is keeping a client on track with their project timeline. Many clients are unfamiliar with what goes into designing a website and don’t know how long it will take. They may have unrealistic expectations of how quickly their site can be designed or how much work…

After 19 years of running my own web design business, I can honestly say that nothing has contributed more to my success than the time I’ve spent cultivating relationships with my clients.  Making my clients happy throughout the process of working on a project together is always my goal. I want them to walk away…

Is it just me, or has the definition of web design been expanded to add services that aren’t web design at all? During my week off from surgery, I did a lot of thinking about my business and where it’s heading. I realized that more and more I’m getting requests from clients that are clearly…

In July, I feel like I’ve hit a wall.  It’s been a very tough month to stay focused.  I don’t know what initially caused me to hit a wall.  I feel like it was more just a gradual move towards feeling exhaustion, sadness, overwhelm, and loss.  I miss seeing clients.  I miss my friends. I…

Ever since I read Tara Claeys post last year, I have wanted to create my own.  What a great thing to share, I thought!  Tara inspired me to make sure I was truly tracking the cost of running my business.  I had similar expenses to hers in many ways and some that were different.  Below…